Help your teams focus on the attributes that matter the most by marking selected Configuration Item (CI) fields as key attributes. You can switch to a concise view that highlights critical operational details, improving decision-making during troubleshooting, audits, and impact assessments. Key attributes make CI records easier to interpret during time-sensitive work.
Where: This change applies to Lightning Experience in Unlimited, Enterprise, and Performance Editions with Agentforce IT Service where Salesforce CMDB & Service Graph is enabled.
Who: Users must have the IT Service Configuration Item permission set.
Why: Configuration items often contain many fields. Key attributes help teams focus on the values that are most important for troubleshooting, compliance, or impact analysis.
How: When you create an attribute from CI Attributes Manager, you can select Show Key Attributes to mark the attribute as an important attribute. You can enable Show Key Attributes on a CI record to view only the attributes marked as important.