Streamline the provisioning of new employees and simplify access management by utilizing the IT Service Portal Employee User permission set license (PSL), Unified Employee License (UEL) and the standard Unified Employee profile. This new licensing model replaces the need for custom Customer Community Plus (CCP) profiles, and you can create an Employee record from a User record with a single click. This process applies only when you create new employee users. Existing users modeled as employees with a CCP license and profile are unaffected. New UEL users maintain the same access and permissions as existing CCP users.
Where: This change applies to Lightning Experience in Unlimited, Enterprise, and Performance editions with Agentforce IT Service.