Give your IT help desk a centralized, 360-degree view of all employee assets, service requests, support cases, and historical interactions to maximize operational efficiency. Support reps can quickly troubleshoot active issues, review past support trends, and access critical employee data without switching context. Reps can then use these details to create service requests for employees and deliver personalized support that drastically reduces resolution times.
Where: This change applies to Lightning Experience in Unlimited, Enterprise, and Performance editions with Agentforce IT Service.