---
schema_version: "1"
id: 2a3ecd77c361be50686e80f82575544c97c0ce3ffd18577067995a2b1110d086
title: Access Comprehensive Employee Data with Employee 360 Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_it_service_employee_360.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_employee_360.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ae0f0f18087fb7e87035867c827dc8ece60ad49ea2e201f5ef9c784492a47b90
description: Give your IT help desk a centralized, 360-degree view of all employee assets, service requests, support cases, and historical interactions to maximize operational efficiency. Support reps can quickly troubleshoot active issues, review past support trends, and access critical employee data without switching context. Reps can then use these details to create service requests for employees and deliver personalized support that drastically reduces resolution times.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Access Comprehensive Employee Data with Employee 360 Insights

Give your IT help desk a centralized, 360-degree view of all employee assets, service requests, support cases, and historical interactions to maximize operational efficiency. Support reps can quickly troubleshoot active issues, review past support trends, and access critical employee data without switching context. Reps can then use these details to create service requests for employees and deliver personalized support that drastically reduces resolution times.

**Where:** This change applies to Lightning Experience in Unlimited, Enterprise, and Performance editions with Agentforce IT Service.