Use Einstein to analyze ticket descriptions, similar issues, correlated metadata, and complex discovery logs to identify the source of service disruption. By predicting affected assets across incidents, problems, changes, and releases, Einstein ensures your Configuration Management Database (CMDB) remains accurate and up to date. IT support reps can select from a ranked list of the suggested configuration items and link them to issues. Eliminate manual research and reduce cognitive load for your IT team, and help them meet SLAs sooner during critical changes.
Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Agentforce IT Service.
Who:Users need access to the Agentforce ITSM Service Assistant agent and quick action.