---
schema_version: "1"
id: d8994d3b3cdd21fbef35323a9bf46a2462ffdfa54fd842e5f86856a26c06fe5c
title: Link Affected Configuration Items Faster with Einstein Suggestions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_it_service_einstein_linkafectdcis.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_einstein_linkafectdcis.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 33c0223ed4acd092ed1f9b6219f944b4decd1325d0a8829bbb9a370ac0eb4e90
description: Use Einstein to analyze ticket descriptions, similar issues, correlated metadata, and complex discovery logs to identify the source of service disruption. By predicting affected assets across incidents, problems, changes, and releases, Einstein ensures your Configuration Management Database (CMDB) remains accurate and up to date. IT support reps can select from a ranked list of the suggested configuration items and link them to issues. Eliminate manual research and reduce cognitive load for your IT team, and help them meet SLAs sooner during critical changes.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Link Affected Configuration Items Faster with Einstein Suggestions

Use Einstein to analyze ticket descriptions, similar issues, correlated metadata, and complex discovery logs to identify the source of service disruption. By predicting affected assets across incidents, problems, changes, and releases, Einstein ensures your Configuration Management Database (CMDB) remains accurate and up to date. IT support reps can select from a ranked list of the suggested configuration items and link them to issues. Eliminate manual research and reduce cognitive load for your IT team, and help them meet SLAs sooner during critical changes.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Agentforce IT Service.

**Who:**Users need access to the Agentforce ITSM Service Assistant agent and quick action.