Empower your IT support reps to perform deep technical investigations without leaving Microsoft Teams. The CI Hub is a centralized workspace providing access to critical Configuration Management Database (CMDB) data such as Configuration Item (CI) details, associated incidents, and change histories. Support teams can swiftly diagnose service disruptions by visualizing CI relationships on embedded service maps that provide a rich, interactive view of assets and their dependencies. The CI Hub streamlines incident response and ensures that the most relevant infrastructure data is always available.
Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Agentforce IT Service and Microsoft Teams.
Who:Users must have the Microsoft Teams for IT Service permission set.