---
schema_version: "1"
id: 8c3c31d74fe8cb7423f6f879d020e4e3d0c481473e66722f278588098b5f111a
title: Accelerate Diagnosis with the Integrated CI Hub in Microsoft Teams
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_it_service_channels_msteams_cmdb.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_channels_msteams_cmdb.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 65d801d2a3720cb0197201c70570e51402198f39cabba28875f2c6b20e411ee0
description: Empower your IT support reps to perform deep technical investigations without leaving Microsoft Teams. The CI Hub is a centralized workspace providing access to critical Configuration Management Database (CMDB) data such as Configuration Item (CI) details, associated incidents, and change histories. Support teams can swiftly diagnose service disruptions by visualizing CI relationships on embedded service maps that provide a rich, interactive view of assets and their dependencies. The CI Hub streamlines incident response and ensures that the most relevant infrastructure data is always available.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Accelerate Diagnosis with the Integrated CI Hub in Microsoft Teams

Empower your IT support reps to perform deep technical investigations without leaving Microsoft Teams. The CI Hub is a centralized workspace providing access to critical Configuration Management Database (CMDB) data such as Configuration Item (CI) details, associated incidents, and change histories. Support teams can swiftly diagnose service disruptions by visualizing CI relationships on embedded service maps that provide a rich, interactive view of assets and their dependencies. The CI Hub streamlines incident response and ensures that the most relevant infrastructure data is always available.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Agentforce IT Service and Microsoft Teams.

**Who:**Users must have the Microsoft Teams for IT Service permission set.