Integrate quick actions into the Incident Service Plan to resolve common steps instantly. The designated buttons appear within the executable resolution plan, allowing fulfillers to complete repetitive tasks such as logging communication or updating a record with a single click. Quick actions simplify the entire resolution process, leading to faster and more efficient incident resolution.
Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Agentforce IT Service.
Who:Users need access to the Agentforce ITSM Service Assistant agent and quick action.