Enhance service stability and proactively manage risk across Incident, and Change Management by implementing three new, dynamic predictive models. The Major Incident Likelihood Score, SLA Breach Likelihood Score, and Change Risk Score provide fulfillers and change managers with quantifiable, real-time risk assessments on a 0–100 scale, enabling effective prioritization, prediction of service failures, and objective assessment of change failure probability, ultimately reducing business disruption.
Where: This change applies to Lightning Experience in Professional, Enterprise, Performance, Unlimited, and Developer editions.
Who:Incident managers, fulfillers, and major incident managers who need to prioritize their workload based on the risk of an incident, problem, and change.