---
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id: 79b47e95fb2948668dd7f41cc13f5235144cfac38b0ac14413aea665fd27aca5
title: Proactive IT Management with Predictive Intelligence Suite
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_it_service_agentforce_predictivemodel.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_agentforce_predictivemodel.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 37f5ec0d2bf489e1d33acdeb32af4c7797a7abaa0dd9a1974f96bda21938e544
description: Enhance service stability and proactively manage risk across Incident, and Change Management by implementing three new, dynamic predictive models. The Major Incident Likelihood Score, SLA Breach Likelihood Score, and Change Risk Score provide fulfillers and change managers with quantifiable, real-time risk assessments on a 0–100 scale, enabling effective prioritization, prediction of service failures, and objective assessment of change failure probability, ultimately reducing business disruption.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Proactive IT Management with Predictive Intelligence Suite

Enhance service stability and proactively manage risk across Incident, and Change Management by implementing three new, dynamic predictive models. The Major Incident Likelihood Score, SLA Breach Likelihood Score, and Change Risk Score provide fulfillers and change managers with quantifiable, real-time risk assessments on a 0–100 scale, enabling effective prioritization, prediction of service failures, and objective assessment of change failure probability, ultimately reducing business disruption.

**Where:** This change applies to Lightning Experience in Professional, Enterprise, Performance, Unlimited, and Developer editions.

**Who:**Incident managers, fulfillers, and major incident managers who need to prioritize their workload based on the risk of an incident, problem, and change.