Authorize exceptional payments for loss claims that exceed the policy or coverage limits. Track ex gratia payments for auditability while capping consumption at the remaining limit. Handle special circumstances and maintain positive customer relations without manual workarounds or negative balances.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions with the DigitalInsuranceClaimManagementAddOn, DigitalInsuranceClaimManagementPCAddOn, DigitalInsuranceClaimManagementCCAddOn, DigitalInsuranceProductAdministrationAddOn, DigitalInsurancePolicyAdministrationAddOn, DigitalInsuranceProductRuntimeCCAddOn, and DigitalInsuranceProductRuntimePCAddOn licenses.