Manage overdue invoices and reduce the risk of unpaid premiums with Collections. Easily see outstanding policy invoices, follow up on missed payments, and record payment commitments from policyholders. Automated reminder emails help recover overdue amounts more efficiently and support steady cash flow.
Where: This change applies to Lightning Experience in Professional, Enterprise, and Unlimited editions where Insurance Brokerage SKU is enabled.
How: From the App Launcher, open Collection Plans and create a new plan. Select the account and contact, choose a reason, set the usage type, and add any optional details. Save the plan to begin tracking overdue balances and follow-up activity.