Support dispute specialists to prove that a disputed charge is inconsistent with a cardholder’s normal purchase behavior or part of a fraudulent trend. Build a clear history before the dispute case moves to pre-arbitration by associating past, settled transactions as reference to the current Visa dispute.
Where: This change applies to Lightning Experience in Professional, Enterprise, and Unlimited editions with Agentforce Financial Services, formerly Financial Services Cloud.
Who: To use this feature, users need the OmniStudio Admin, OmniStudio User, and Financial Services Cloud Extension or FSC Service permission sets.