---
schema_version: "1"
id: e05ea2781d49e732d672624a7a018256d0fdf1bf6b8cd6c08f93bb1b17109f01
title: Strengthen Dispute Cases with Supporting Transaction Evidence
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_fsc_strengthen_dspt_cases_trxn_evidence.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fsc_strengthen_dspt_cases_trxn_evidence.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9e76f6611c7022b139e90af77bb530fdf982d7d9896035f3be85099755d85398
description: Support dispute specialists to prove that a disputed charge is inconsistent with a cardholder’s normal purchase behavior or part of a fraudulent trend. Build a clear history before the dispute case moves to pre-arbitration by associating past, settled transactions as reference to the current Visa dispute.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Strengthen Dispute Cases with Supporting Transaction Evidence

Support dispute specialists to prove that a disputed charge is inconsistent with a cardholder’s normal purchase behavior or part of a fraudulent trend. Build a clear history before the dispute case moves to pre-arbitration by associating past, settled transactions as reference to the current Visa dispute.

**Where:** This change applies to Lightning Experience in Professional, Enterprise, and Unlimited editions with Agentforce Financial Services, formerly Financial Services Cloud.

**Who:** To use this feature, users need the OmniStudio Admin, OmniStudio User, and Financial Services Cloud Extension or FSC Service permission sets.