Drive quicker response times to critical complaints with immediate alerts to assignees in Slack. Assignees without Slack access receive email notifications so they don’t miss critical complaint updates.
Where: This feature is available in Lightning Experience in Professional, Enterprise, and Unlimited editions with Agentforce Financial Services, formerly Financial Services Cloud.
Who: To use this feature, users need the FSC Service, Financial Services Cloud Basic, Financial Services Cloud Standard, or Financial Services Cloud Extension permission set.
How: From Setup, in the Quick Find box, find, and select Flows. Open the Send Slack Notification to Complaint Owner flow, and click Save As New Version. Customize this flow to suit your business requirements. Make sure that you’ve completed the Slack setup and configuration in your org.