---
schema_version: "1"
id: 48c1d3a15ff51e721bf446a1dead381975c39833e50652ea5f9ea28660f15655
title: Speed Up Complaint Resolution
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_fsc_complaint_management_slack_alert.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fsc_complaint_management_slack_alert.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f9248943ec3661105745c5cfed37cabee5c65a82fcf5ddc7f2c2559a0c95a4f5
description: Drive quicker response times to critical complaints with immediate alerts to assignees in Slack. Assignees without Slack access receive email notifications so they don’t miss critical complaint updates.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Speed Up Complaint Resolution

Drive quicker response times to critical complaints with immediate alerts to assignees in Slack. Assignees without Slack access receive email notifications so they don’t miss critical complaint updates.

**Where:** This feature is available in Lightning Experience in Professional, Enterprise, and Unlimited editions with Agentforce Financial Services, formerly Financial Services Cloud.

**Who:** To use this feature, users need the FSC Service, Financial Services Cloud Basic, Financial Services Cloud Standard, or Financial Services Cloud Extension permission set.

**How:** From Setup, in the Quick Find box, find, and select **Flows**. Open the Send Slack Notification to Complaint Owner flow, and click **Save As New Version**. Customize this flow to suit your business requirements. Make sure that you’ve completed the Slack setup and configuration in your org.

#### See Also

- [_Salesforce Help_: Setup and Configuration of Slack for Complaint Alerts](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_setup_config_slack_for_complaints.htm&language=en_US)