Automate a confirmation email to notify customers that their Agentforce request was successful. This timely communication improves customer experience and gives clear visibility into the outcome of customer requests.
Where: This feature is available in Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations, or Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.
How: Create an agent from the Scheduling or Agentforce Service Agent templates to get the latest version of the Appointment Management for Field Service topic. The flows referenced by the topic’s actions now include a subflow that automatically sends a confirmation email to the customer. In the Field Service: Send Confirmation to Customer flow, open the sendEmail variable and change the default value to True.