---
schema_version: "1"
id: 8b2fa497e48588adf3add859463bb55671cc22a543f6c537906722b24cb0a5b7
title: Send Customers an Automated Email Confirming Their Scheduling Agent Request
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_fieldservice_260_agentforce_app_confirm.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_260_agentforce_app_confirm.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c1f7f6ef446c8133b44f91fd994b549ab2890841e393f13f966e062e2c9b6919
description: Automate a confirmation email to notify customers that their Agentforce request was successful. This timely communication improves customer experience and gives clear visibility into the outcome of customer requests.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Send Customers an Automated Email Confirming Their Scheduling Agent Request

Automate a confirmation email to notify customers that their Agentforce request was successful. This timely communication improves customer experience and gives clear visibility into the outcome of customer requests.

**Where:** This feature is available in Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations, or Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.

**How:** Create an agent from the Scheduling or Agentforce Service Agent templates to get the latest version of the Appointment Management for Field Service topic. The flows referenced by the topic’s actions now include a subflow that automatically sends a confirmation email to the customer. In the Field Service: Send Confirmation to Customer flow, open the sendEmail variable and change the default value to True.

#### See Also

- [_Salesforce Help_: Configure Autonomous Scheduling](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_configure.htm&type=5&language=en_US)