See what’s new in Agentforce Field Service, formerly Field Service, to help your team deliver on performance and customer service.
Field Service is now Agentforce Field Service. You may continue to see references to Field Service in our application and documentation.
- Field Service Monthly Release Notes
See what’s new in Agentforce Field Service, formerly Field Service, to help your team deliver on performance and customer service. Field Service features are released as often as monthly, so check here for the latest information. - Field Service Monthly Updates
View the patch updates for Field Service desktop and mobile applications. - Agentforce for Field Service
Discover innovative Agentforce features to help your teams deliver exceptional service. - Field Service Customer Engagement
Enhance and elevate your customer interactions with several new features. - Simplify Agentforce Field Service Feature Discovery and Setup
Realize maximum business value faster with Agentforce Field Service, formerly Field Service. Accelerate deployment with bulk tools for onboarding technicians and dispatchers, alongside simplified setups for Data Cloud, assets, and service agreements. Experience seamless automation with data capture rules that link service appointments, work orders, and work order line items to flows instantly, while customizable dashboards and mobile tools ensure teams remain highly responsive to changing field conditions. And, you can now scale your workforce with Agentforce to deliver personalized service for any type of on-site work. - Field Service Mobile
Explore what’s new in Field Service mobile, designed to help mobile workers provide outstanding service. - Field Service Operations
Streamline, extend, and customize your Field Service operations with these new additions. - Field Service Scheduling and Optimization
Explore the latest features to help dispatchers create, manage, and optimize your team’s schedule. - Workforce Scheduling (Generally Available)
Workforce Scheduling provides an object-agnostic scheduling architecture that brings different experiences together into one cohesive product.