Article Answers is scheduled for retirement on February 28, 2026. Bots that already use Article Answers can continue using it until that date. On that date, bots with Article Answers will no longer deliver content from your knowledge base. To prevent service disruptions, turn off Article Answers and remove the Article Answers dialog from your bots’ conversational flow. Also, consider transitioning enhanced bots to Generative Knowledge Answers.
Where: This change applies to Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions. Setup for Einstein Bots is available only in Lightning Experience.
When: Article Answers is scheduled for retirement on February 28, 2026.