Use AI models to identify the top drivers for each composite score and remove guesswork. The models calculate Global SHAP (Shapley Additive Explanations) values to reveal which KPIs have the highest statistical leverage across your accounts. While initially trained on synthetic data, admins can retrain the models with company-specific data. Show executives cause-and-effect connections within your unique customer base.
Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions.
Note CSI Score is a pilot or beta service that is subject to the Beta Services Terms at Agreements - Salesforce.com or a written Unified Pilot Agreement if executed by
Customer, and applicable terms in the Product Terms Directory. Use of this pilot or beta service
is at the Customer's sole discretion.
When: CSI Score is available starting in March 2026.
How: To enable CSI Score (beta), contact your Salesforce account executive.