---
schema_version: "1"
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title: Identify Top Score Drivers with Predictive AI Models
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_csi_score_predictive_model.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_csi_score_predictive_model.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c095a6df12994f9e7c4540b625e422b68f2ab322e05a38460938a88c48cc7a35
description: Use AI models to identify the top drivers for each composite score and remove guesswork. The models calculate Global SHAP (Shapley Additive Explanations) values to reveal which KPIs have the highest statistical leverage across your accounts. While initially trained on synthetic data, admins can retrain the models with company-specific data. Show executives cause-and-effect connections within your unique customer base.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Identify Top Score Drivers with Predictive AI Models

Use AI models to identify the top drivers for each composite score and remove guesswork. The models calculate Global SHAP (Shapley Additive Explanations) values to reveal which KPIs have the highest statistical leverage across your accounts. While initially trained on synthetic data, admins can retrain the models with company-specific data. Show executives cause-and-effect connections within your unique customer base.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/images/icon_note.png)

Note CSI Score is a pilot or beta service that is subject to the Beta Services Terms at [Agreements - Salesforce.com](https://www.salesforce.com/company/legal/agreements/) or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the [Product Terms Directory](https://ptd.salesforce.com/?_ga=2.247987783.1372150065.1709219475-629000709.1639001992). Use of this pilot or beta service is at the Customer's sole discretion.

**When:** CSI Score is available starting in March 2026.

**How:** To enable CSI Score (beta), contact your Salesforce account executive.

#### See Also

- [_Salesforce Help_: Manage Predictive Models for CSI Score](https://help.salesforce.com/s/articleView?id=analytics.csi_score_predictive.htm&language=en_US)