Transform raw customer signals into actionable intelligence by using a tiered scoring framework. Rather than relying on simple averages, the framework standardizes diverse KPIs onto a common scale. Governed weighting prevents high-volume data from overpowering critical signals to maintain statistically sound scores. Leaders get an impartial baseline to evaluate business health without functional bias.
Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions.
Note CSI Score is a pilot or beta service that is subject to the Beta Services Terms at Agreements - Salesforce.com or a written Unified Pilot Agreement if executed by
Customer, and applicable terms in the Product Terms Directory. Use of this pilot or beta service
is at the Customer's sole discretion.
When: CSI Score is available starting in March 2026.
How: To enable CSI Score (beta), contact your Salesforce account executive.
