---
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title: Analyze Customer Signals with an Impartial Scoring Framework
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version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_csi_score_logic.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_csi_score_logic.htm&release=260&type=5
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description: Transform raw customer signals into actionable intelligence by using a tiered scoring framework. Rather than relying on simple averages, the framework standardizes diverse KPIs onto a common scale. Governed weighting prevents high-volume data from overpowering critical signals to maintain statistically sound scores. Leaders get an impartial baseline to evaluate business health without functional bias.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Analyze Customer Signals with an Impartial Scoring Framework

Transform raw customer signals into actionable intelligence by using a tiered scoring framework. Rather than relying on simple averages, the framework standardizes diverse KPIs onto a common scale. Governed weighting prevents high-volume data from overpowering critical signals to maintain statistically sound scores. Leaders get an impartial baseline to evaluate business health without functional bias.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/images/icon_note.png)

Note CSI Score is a pilot or beta service that is subject to the Beta Services Terms at [Agreements - Salesforce.com](https://www.salesforce.com/company/legal/agreements/) or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the [Product Terms Directory](https://ptd.salesforce.com/?_ga=2.247987783.1372150065.1709219475-629000709.1639001992). Use of this pilot or beta service is at the Customer's sole discretion.

**When:** CSI Score is available starting in March 2026.

**How:** To enable CSI Score (beta), contact your Salesforce account executive.

![Levels of CSI Score calculation logic.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/salesforce_release_notes/images/analytics/rn_csi_score_logic.png)

#### See Also

- [_Salesforce Help_: How CSI Score Works](https://help.salesforce.com/s/articleView?id=analytics.csi_score_learn_work.htm&language=en_US)
- [_Salesforce Help_: Understand the Scoring Logic of CSI Score](https://help.salesforce.com/s/articleView?id=analytics.csi_score_logic.htm&language=en_US)