Communications

Learn more about the latest features from Agentforce Communications, formerly Communications Cloud, that enhances your experience with access to new Industries common components. Manage larger orders and link cloned quotes to opportunities in Enterprise Sales Management. Discover, set up, and track usage of Revenue Cloud for Communications features with Salesforce Go. Boost revenue by applying promotions directly to a quote or an order.

Communications Cloud is now Agentforce Communications. You may see references to Communications Cloud in our application and documentation.

• Communications Features Released by Month
  Communications features and changes are released on a monthly basis. Check this page for the latest releases.
• Access More Industries Components in Agentforce Communications
  Standardize processes and streamline workflows with a new suite of common components in Agentforce Communications, formerly Communications Cloud. These modular tools integrate into your architecture, helping you expand across verticals without requiring add-ons.
• Billing and Usage Assistant is Scheduled for Deprecation
  Billing and Usage Assistant is scheduled for deprecation in Summer `26. After the deprecation, you can no longer use Billing and Usage Assistant in Communications orgs on Summer `26 and later.
• Einstein Quick Quote for Enterprise Sales Management is Scheduled for Deprecation
  Einstein Quick Quote for Enterprise Sales Management is scheduled for deprecation in Winter `27. After the deprecation, you can no longer use Einstein Quick Quote in Enterprise Sales Management orgs on Winter `27 and later.
• Enterprise Sales Management
  Improve quote clarity and workflow efficiency with new controls. Manage larger orders and link cloned quotes directly to opportunities. Protect your data by retaining original pricing and confirming line item deletions.
• Revenue Cloud for Communications on Salesforce Platform
  Discover, set up, and configure Revenue Cloud for Communications features with Salesforce Go. Boost your customer acquisition and revenue by applying customizable promotions to quotes and orders during configuration. Implement Consumer Sales to enable a comprehensive business-to-consumer (B2C) sales journey, built on the Salesforce Platform for managing residential and small business customers. By leveraging a unified B2B and B2C logic on the same org, communications service providers can accelerate the launch of consumer offers using ‌the common pricing rules and product catalogs. Learn more about these and other enhancements in Revenue Cloud for Communications.
• Communications TM Forum API
  The Spring `26 release introduces TMF API extensibility and direct access to Industry APIs. Customers can customize TMF APIs using Apex lifecycle hooks and GraphQL queries while maintaining TMF compliance. Inbound Industry APIs can now also be invoked directly through Connect/Apex REST endpoints without routing through the MuleSoft gateway.