Drive successful repayment outcomes with informed and personalized communication. Use Service Cloud Voice with Amazon Connect to schedule an outbound dialer campaign. Create a targeted list of collection plans and schedule a collection campaign to dial borrowers automatically when a collections specialist is available. Specialists instantly receive the collection plan context and can track all resulting calling activity centrally on the root collection record.
Where: This change applies to Lightning Experience with the Collections and Recovery add on and Service Cloud Voice add on.
Who: Users with administrative access to their Amazon web services account and Amazon Connect instance can configure Amazon Connect. Users with administrative access to their Salesforce org can configure Service Cloud Voice.
How: Configure Amazon Connect to integrate with Salesforce. Clone and customize the prebuilt flows to schedule collection campaigns and initiate outbound calls.