---
schema_version: "1"
id: b78b328d77db4beefaac27ca7272fe2f4f98aa43e318210636e2b03b1721a895
title: Automate Outreach to Delinquent Borrowers to Boost Cash Flow and Reduce Bad Debt
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_collections_dialer_integration.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_collections_dialer_integration.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 888cf8da7697ae68327aa0cb3d0b73d1aac313cde8b5467f0a6ea82e206c25c1
description: Drive successful repayment outcomes with informed and personalized communication. Use Service Cloud Voice with Amazon Connect to schedule an outbound dialer campaign. Create a targeted list of collection plans and schedule a collection campaign to dial borrowers automatically when a collections specialist is available. Specialists instantly receive the collection plan context and can track all resulting calling activity centrally on the root collection record.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Automate Outreach to Delinquent Borrowers to Boost Cash Flow and Reduce Bad Debt

Drive successful repayment outcomes with informed and personalized communication. Use Service Cloud Voice with Amazon Connect to schedule an outbound dialer campaign. Create a targeted list of collection plans and schedule a collection campaign to dial borrowers automatically when a collections specialist is available. Specialists instantly receive the collection plan context and can track all resulting calling activity centrally on the root collection record.

**Where:** This change applies to Lightning Experience with the Collections and Recovery add on and Service Cloud Voice add on.

**Who:** Users with administrative access to their Amazon web services account and Amazon Connect instance can configure Amazon Connect. Users with administrative access to their Salesforce org can configure Service Cloud Voice.

**How:** Configure Amazon Connect to integrate with Salesforce. Clone and customize the prebuilt flows to schedule collection campaigns and initiate outbound calls.

#### See Also

- [_Salesforce Help_: Set Up Outbound Dialer for Collections](https://help.salesforce.com/s/articleView?id=ind.collections_setup_outbound_dialer.htm&language=en_US)