Agentforce Contact Center (AFCC) is an AI-first contact center within Salesforce that redefines customer engagement. See what's new in your AI-first contact center.
- Voice
Explore enhancements to voice capabilities that support inbound service and proactive outbound engagement across your rep and AI workforce. - Email
Enhancements include new and updated features for Service Email. - Messaging
Explore the latest enhancements that empower reps and supervisors to more efficiently and effectively resolve customer issues over Messaging channels.