---
schema_version: "1"
id: e5ebc8ad0262e1dc30abe8f8dd7e13e1635744ce79f2b1a29ecca1ab29e88325
title: Agentforce Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_channels.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_channels.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e565515a364ed9402f43c587bb5a5946517d11b054b697bd471c1fa01ff1f64b
description: Agentforce Contact Center (AFCC) is an AI-first contact center within Salesforce that redefines customer engagement. See what's new in your AI-first contact center.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Agentforce Contact Center

Agentforce Contact Center (AFCC) is an AI-first contact center within Salesforce that redefines customer engagement. See what's new in your AI-first contact center.

- **[Voice](https://help.salesforce.com/s/articleView?id=release-notes.rn_voice_parent.htm&release=260&type=5)**  
    Explore enhancements to voice capabilities that support inbound service and proactive outbound engagement across your rep and AI workforce.
- **[Email](https://help.salesforce.com/s/articleView?id=release-notes.rn_email.htm&release=260&type=5)**  
    Enhancements include new and updated features for Service Email.
- **[Messaging](https://help.salesforce.com/s/articleView?id=release-notes.rn_messaging_service.htm&release=260&type=5)**  
    Explore the latest enhancements that empower reps and supervisors to more efficiently and effectively resolve customer issues over Messaging channels.