Manage billing inquiries and disputes through a unified workflow and streamlined dispute resolution process. Give customers a comprehensive financial history to settle accounts.
- Resolve Billing Inquiries and Disputes Efficiently
Manage billing inquiries and disputes through a standardized, end-to-end dispute management process. Install pre-built service process templates easily from the Unified Catalog. Billing specialists or customer service representatives can initiate cases, and quickly capture, validate, and resolve common inquiries, all from a single catalog. Billing portal users can raise service requests through the self-service portal. - Summarize Billing Transactions with a Statement of Account
Use Generate Account Statement API to generate a single account statement that summarizes invoices, payments, credits, debits, and refunds of an account and its related accounts. Give customers a unified view of all billing activity in their account and its hierarchy. Automate the generation of these account statements by using the Generate Statement of Account invocable action in custom flows.