---
schema_version: "1"
id: b01611cb9800714a75f900cfe8535d00b706bbabc70218a4a30b87edc7ddee39
title: Customer 360
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_billing_customer360.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_billing_customer360.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 445e9a5e80a33de0c251f9ba3c4247dd356d5039b90c0e28a47447b356714dcb
description: Manage billing inquiries and disputes through a unified workflow and streamlined dispute resolution process. Give customers a comprehensive financial history to settle accounts.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Customer 360

Manage billing inquiries and disputes through a unified workflow and streamlined dispute resolution process. Give customers a comprehensive financial history to settle accounts.

- **[Resolve Billing Inquiries and Disputes Efficiently](https://help.salesforce.com/s/articleView?id=release-notes.rn_billing_dispute_management.htm&release=260&type=5)**  
    Manage billing inquiries and disputes through a standardized, end-to-end dispute management process. Install pre-built service process templates easily from the Unified Catalog. Billing specialists or customer service representatives can initiate cases, and quickly capture, validate, and resolve common inquiries, all from a single catalog. Billing portal users can raise service requests through the self-service portal.
- **[Summarize Billing Transactions with a Statement of Account](https://help.salesforce.com/s/articleView?id=release-notes.rn_billing_account_statement.htm&release=260&type=5)**  
    Use Generate Account Statement API to generate a single account statement that summarizes invoices, payments, credits, debits, and refunds of an account and its related accounts. Give customers a unified view of all billing activity in their account and its hierarchy. Automate the generation of these account statements by using the Generate Statement of Account invocable action in custom flows.