Refine how your agent interacts with a shopper by prioritizing the sequence of questions during the product discovery process. You can tailor the sequence for each product type to have the agent ask the most-relevant questions and capture the most business-critical product attributes first.
Where: This change applies to B2C Commerce and requires Service Cloud or Sales Cloud in Developer, Unlimited, or Enterprise edition with the Agentforce add-on.
How: In Salesforce, go to and select the B2C Shopping Agent. Select the B2C Commerce Product Search Assistant topic, and add the instructions.