---
schema_version: "1"
id: 0a1c7d7b16da0d9c42a3ab0aa6f29dd74364a69e081ea622d38ac1b26048af52
title: Guide Shoppers to the Right Products by Prioritizing Question Sequences
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_b2c_26_3_smart_questions.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_b2c_26_3_smart_questions.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 65784d168a1e2438786447cf88bb2f184217c51c465e9539740b7f9eb7ef2d0f
description: Refine how your agent interacts with a shopper by prioritizing the sequence of questions during the product discovery process. You can tailor the sequence for each product type to have the agent ask the most-relevant questions and capture the most business-critical product attributes first.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Guide Shoppers to the Right Products by Prioritizing Question Sequences

Refine how your agent interacts with a shopper by prioritizing the sequence of questions during the product discovery process. You can tailor the sequence for each product type to have the agent ask the most-relevant questions and capture the most business-critical product attributes first.

**Where:** This change applies to B2C Commerce and requires Service Cloud or Sales Cloud in Developer, Unlimited, or Enterprise edition with the Agentforce add-on.

**How:** In Salesforce, go to **Setup** | **Agentforce Studio** and select the B2C Shopping Agent. Select the B2C Commerce Product Search Assistant topic, and add the instructions.

#### See Also

- [_Salesforce Help_: Create a Prompt Template to Prioritize Questions for Conversational Discovery (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=cc.b2c_shopping_agent_smart_questions.htm&language=en_US)