Make it easier for shoppers to discover products by preserving their preferences as they search across categories. When a shopper switches to a new category or a previous one, the agent retains their preferences and proactively prompts to reapply the category. Previously, shoppers needed to reselect filters manually every time they switched to a different category.
Where: This change applies to B2C Commerce and requires Service Cloud or Sales Cloud in Developer, Unlimited, or Enterprise edition with the Agentforce add-on.
How: This change is available by request. To request access, contact your Salesforce account executive.
See Also
- Salesforce Help: Configure Your Agent to Maintain Facets During Category Switches (can be outdated or unavailable during release preview)
- Salesforce Help: Configure Your Agent with Conversational Context to Maintain Facets During Category Switches (can be outdated or unavailable during release preview)