Use prebuilt service process templates to handle asset-related recall inquiries, such as eligibility questions or dealer appointment details. These templates help Original Equipment Manufacturers (OEMs) accelerate implementations, enabling faster deployments and improving operational efficiency. Easily view the list of assets for the selected customer account, check whether a specific asset is part of an active recall, and share details of the relevant authorized service partners. A case is created and automatically closed post fulfillment of the service process request and an email is sent to the customer with the relevant recall inquiry details.
Where: This feature is available in Lightning Experience in Automotive Cloud, Partner Community for Experience cloud sites, Communications Cloud, Energy and Utilities Cloud, Manufacturing Cloud, and Media Cloud where Asset Service Lifecycle Management, Product Service Campaign Management, Unified Catalog, Industries Service Excellence, and Industries Field Service add-ons are enabled.
Who: To use this feature, users need the Product Service Campaign, Industry Service Excellence, and Unified Catalog Admin permission sets.
How: On an Account page, initiate a recall inquiry request from the Action Launcher.