---
schema_version: "1"
id: db0122ea135603604bbff0dd9e8a7646c4ab07c97db8ed52a9dc814a3e075cc2
title: Manage Asset Recall Inquiries Using Prebuilt Service Templates
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_aslm_recall_inquiry_for_assets.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_aslm_recall_inquiry_for_assets.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 20d976e9148a28b895a0306da6c16993806c9a05a44175bd3ab92c39e4d9f5a8
description: Use prebuilt service process templates to handle asset-related recall inquiries, such as eligibility questions or dealer appointment details. These templates help Original Equipment Manufacturers (OEMs) accelerate implementations, enabling faster deployments and improving operational efficiency. Easily view the list of assets for the selected customer account, check whether a specific asset is part of an active recall, and share details of the relevant authorized service partners. A case is created and automatically closed post fulfillment of the service process request and an email is sent to the customer with the relevant recall inquiry details.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Manage Asset Recall Inquiries Using Prebuilt Service Templates

Use prebuilt service process templates to handle asset-related recall inquiries, such as eligibility questions or dealer appointment details. These templates help Original Equipment Manufacturers (OEMs) accelerate implementations, enabling faster deployments and improving operational efficiency. Easily view the list of assets for the selected customer account, check whether a specific asset is part of an active recall, and share details of the relevant authorized service partners. A case is created and automatically closed post fulfillment of the service process request and an email is sent to the customer with the relevant recall inquiry details.

**Where:** This feature is available in Lightning Experience in Automotive Cloud, Partner Community for Experience cloud sites, Communications Cloud, Energy and Utilities Cloud, Manufacturing Cloud, and Media Cloud where Asset Service Lifecycle Management, Product Service Campaign Management, Unified Catalog, Industries Service Excellence, and Industries Field Service add-ons are enabled.

**Who:** To use this feature, users need the Product Service Campaign, Industry Service Excellence, and Unified Catalog Admin permission sets.

**How:** On an Account page, initiate a recall inquiry request from the Action Launcher.