With AI agents for Service, employees quickly complete common business tasks with Agentforce Employee Agent. Service reps close cases faster using case resolution guidance provided by Agentforce Service Assistant.
- Agentforce Service Assistant
Expand the capabilities of Agentforce Service Assistant by adding the Case Feed and Messaging Session and Voice Call records as grounding sources to improve service plan accuracy and relevance. We've also added translation support, allowing service plans to be presented in the service rep's preferred language. - Agentforce Employee Agent
Master SLA performance and compliance with the comprehensive Agentforce SLA Summary.