---
schema_version: "1"
id: 16b3a3ca39bcefd78cd2d782643e210186cdb369c12fd204f9f66ae9b3e36ba4
title: AI Agents for Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_ai_agents_service.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_ai_agents_service.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e8b46b7e0432efdd6cb3880cf099289f9ef67c47daefa626a7b6a3d53fd5ae77
description: With AI agents for Service, employees quickly complete common business tasks with Agentforce Employee Agent. Service reps close cases faster using case resolution guidance provided by Agentforce Service Assistant.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# AI Agents for Service

With AI agents for Service, employees quickly complete common business tasks with Agentforce Employee Agent. Service reps close cases faster using case resolution guidance provided by Agentforce Service Assistant.

- **[Agentforce Service Assistant](https://help.salesforce.com/s/articleView?id=release-notes.rn_ai_agents_sa.htm&release=260&type=5)**  
    Expand the capabilities of Agentforce Service Assistant by adding the Case Feed and Messaging Session and Voice Call records as grounding sources to improve service plan accuracy and relevance. We've also added translation support, allowing service plans to be presented in the service rep's preferred language.
- **[Agentforce Employee Agent](https://help.salesforce.com/s/articleView?id=release-notes.rn_agentforce_employee_agent.htm&release=260&type=5)**  
    Master SLA performance and compliance with the comprehensive Agentforce SLA Summary.