Extend action recommendations by using contextual information from service records to determine user intent.
- Recommend Actions Contextually on Any Record Page
Extend recommendations beyond voice and messaging sessions to Case, Incident, or Account records. Action Launcher automatically identifies the user’s intent from contextual data like the case subject and description in your catalog app. Action Launcher then shows your contact center agents the relevant next action. Admins gain flexibility and control by configuring and deploying their own prompt templates to tailor how Action Launcher determines the best action by using generative AI.