---
schema_version: "1"
id: 0912be0ed795ac2e10ceb3ee29cf86859e4a1ef4d20aac65237c2217e4236389
title: Action Launcher
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_action_launcher.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_action_launcher.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5960d3f6463d6da5721a828d9bac8b2a3f5cbf8e858c405a39bdedb4f63e3032
description: Extend action recommendations by using contextual information from service records to determine user intent.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Action Launcher

Extend action recommendations by using contextual information from service records to determine user intent.

- **[Recommend Actions Contextually on Any Record Page](https://help.salesforce.com/s/articleView?id=release-notes.rn_recommend_actions_contextually_on_any_record_page.htm&release=260&type=5)**  
    Extend recommendations beyond voice and messaging sessions to Case, Incident, or Account records. Action Launcher automatically identifies the user’s intent from contextual data like the case subject and description in your catalog app. Action Launcher then shows your contact center agents the relevant next action. Admins gain flexibility and control by configuring and deploying their own prompt templates to tailor how Action Launcher determines the best action by using generative AI.