Configure an Anonymization Template for ServiceNow

After you create an anonymization template for ServiceNow, the new template automatically displays in the My Templates page. The template is empty of tables to anonymize, and is in Edit mode, meaning that its content can be modified. Configure the new template with tables and configure the associated columns that you want the template to anonymize.

1. Make sure that the anonymization template is in Edit mode by verifying that the enabled Save button has replaced the Edit button. If not, click Edit.
2. In the Anonymized tables panel, click + Add.
   The drop-down menu of Seeding application-supported objects opens.
3. From the menu, select tables to add to the anonymization template. For fields that the Anonymize application recognizes as containing personally identifiable information (PII), the application automatically selects an appropriate Replace with option. You can modify the application-selected Replace with option.
4. For each added table, select its columns that you want to anonymize. Use the Search for field and the Show field to find and display fields that you're considering anonymizing.
5. In the Search for field, enter field properties:
   1. A column name or part of a column name.
   2. A column type, for example, boolean, or string.
   You can search for multiple text entries using the Search for field. To do so, you must separate the multiple text entries either by a blank space or by a comma.
6. The Show field’s drop-down menu provides the following options from which to select:
   • Anonymized only: Only display those columns that are assigned to be anonymized.
   • Skipped only: Only display those columns that are assigned to not be anonymized (to be skipped).
   • All columns: Display all columns, both those assigned to be anonymized and those assigned to not be anonymized (to be skipped).
   • column type: Display columns of any one of the following supported column type options: boolean, currency, date, datetime, decimal, email, float, glide_date, glide_date_time, glide_time, integer, long, longint, ph_number, phone_number, string, and url.
7. For each field that you want to anonymize, from its Replace with field's drop-down menu, select any one of the available options. Fields of different field types can have different options available in their Replace with field's drop-down list. The column type displays below each field name.

   Replace with Skip option - don't anonymize the field; skip it.

   For columns of type boolean (checkboxes):

   • Replace with Check option - the Anonymize application selects the checkbox for all of the tables' records.
   • Replace with Random option - the Anonymize application randomly selects either clear (clears the checkbox) or check (selects the checkbox) for each of the tables' records.

   The Anonymize application automatically assigns columns of unsupported column types the Replace with Skip option. You cannot modify these column assignments.

8. For any table in the anonymization template, you can select multiple columns, and modify their value.

   Per table, select the checkbox located to the left of each supported column, or to select all supported columns, select the checkbox located to the left of the Columns column. When you select more than one column, a dialog box appears showing the number of columns selected, the column type, and the available replacement options.

   From the Replace with field's drop-down menu, select the available option that you want the selected columns to be replaced with. The drop-down menu only includes those Replace with options that are available across all the selected fields.

   Select Apply.

9. Do any of the following:
   1. Click Save. Your content additions/modifications are saved in the anonymization template.
   2. Click the revert changes icon. Your content additions/modifications are not saved; anonymization template content reverts back to what existed before your additions/modifications.

The template editing session ends, the anonymization template transitions to view-only mode, and the Edit button displays re-enabled. When an anonymization template is in view-only mode, you can always click Edit to return the anonymization template to Edit mode and modify its content.

Note While an anonymization template is in Edit mode, it is not available to use for anonymizing data.

Once an anonymization template contains the necessary content to correctly anonymize your data, use the template to address the following use case:

• Anonymize data as part of a seeding job. For details about this use case, refer to Anonymize As Part of a Seeding Job in ServiceNow.