Find answers to frequently asked questions about visibility and access permissions related to user roles.
Why is the Master Admin not showing in any of my Business Units?
Master Admin can access everything in your Own account. As such, they can't be members of specific business units.
Why can’t a User see any Services?
Check that they are a member of at least one business unit, containing at least one service. If the user is a member of a business unit, the user may not see a service that is marked as containing production data if their role is ‘Developer’ or 'Seeder’.
Why can’t a User see a specific Service?
Check that they are included as a member of the business unit(s) containing the services you wish them to see. If the User is a member of a business unit, the user may not see a service that is marked as containing production data if his or her role is ‘Developer’.
Why can’t I find a User when trying to add them to a Business Unit?
They may already be a member of this business unit, or the user does not exist in your Own account.
Why can’t I see the Account Settings page?
Only the Master Admin and Admins can access the "Account Settings" page. If a user is an Admin of at least one business unit, he will be able to access the "Account Settings” page.
Why can’t I see the entire Job history?
Each user will only see the Job history for the services that the user is allowed to view the business units of which they are a member.
Why are Services missing in the drop-down when trying to Compare or Find?
Each user will only see the services that they are allowed to view, under the business units of which they are a member. For example, a Developer user role will not see a service containing production data.
How do I hide a Service Containing Production Data from Users
Services can be marked by Admins as ‘Containing Production Data’ in the Service Options Settings. Once marked, the user with the ‘Developer’ or 'Seeder' Role will not be able to view this service. All other user roles will be able to view it. New services will be marked as ‘Containing Production Data’ by default for enhanced security. This flag can be removed by the service admin.