Sometimes the current Master Admin transfers the Master Admin role to another Administrator on the system.
- Go to Account Settings | Users
- Highlight the Master Admin user and click the three dots at the end of the row.
- Click Replace Master Admin.
- Select the Admin or Security Admin to transfer your Master Admin rights to, and click Send Verification Code.
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Enter the verification code sent to your email and click Replace Master Admin. The
verification code is valid for 10 minutes.
The Master Admin handover process is now complete.
After the transfer is complete, you’re no longer the Master Admin. You aren’t a member of any Business Unit, which means you lose access to all services in the account.
To regain access, contact the new Master Admin or a Business Unit Admin.