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Assign Records Created by Guest Users to a Default User in the Org

To increase the security of your Salesforce data, guest users are no longer automatically the owner of records they create. Instead, when a guest user creates a record, the record is assigned to a default active user in the org, who becomes the owner.

Required Editions

Available in: Salesforce Classic and Lightning Experience
Available in: Essentials, Enterprise, Performance, Unlimited, and Developer editions
User Permissions Needed
To assign a default owner to records created by guest users in an Experience Cloud site:
  • Create and Set Up Experiences
  • AND is a member of the site

Select a default owner in your org.

Note
Note In orgs created in Summer ’20 and beyond, guest users can’t be assigned as owners of previously created records in the org. If you don’t select an owner for records created by guest users, the owner of the community is automatically selected as the owner.
  1. From Setup, enter Digital Experiences in the Quick Find box, then select All Sites.
  2. Click Workspaces for the community you'd like to access.
  3. Click Administration | Preferences.
  4. Select a default user in the record ownership lookup.
  5. Click Save.