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Supported Licenses for Authenticated External Users

To configure inbound scheduling in your Experience Cloud site or on your website, your authenticated external users must have one of these communities licenses. Communities licenses are used with Experience Cloud sites and legacy portals. Browser support for Experience Cloud sites varies by the device on which you access the site or the template.

Required Editions

Available in: Lightning Experience.
Available in: Enterprise and Unlimited Editions
  • Customer Community
    Note
    Note This license doesn’t support the Event Management setting. That is, you can’t integrate Salesforce Scheduler with the Salesforce Calendar to show scheduled appointments as events on the Salesforce Calendar.
  • Customer Community Plus
  • Partner Community
  • Channel Account

Communities license limitations apply to Salesforce Scheduler.

See Also