With field-level security (FLS) settings, you can restrict your users’ access to view and edit specific fields. You can also use FLS settings to provide access to fields that are required to create and modify appointments. If you face FLS permission errors, ensure that users have the necessary field-level permissions.
Required Editions
| Available in: Lightning Experience. |
| Available in: Enterprise and Unlimited Editions |
| Object | Field | Outbound | Authenticated User | Guest |
|---|---|---|---|---|
| Required Permissions | Required Permissions | Required Permissions | ||
| Service Territory | Active | Read | Read | Read |
| Address | Read | Read | Read | |
| Service Resource | Active | Read | Read | Read |
| Work Type Group | Active | Read | Read | Read |
| Additional Information | Read | Read | Read | |
| Work Type | Block Time After Appointment | Read | Read | Read |
| Block Time After Unit | Read | Read | Read | |
| Block Time Before Appointment | Read | Read | Read | |
| Block Time Before Unit | Read | Read | Read | |
| Operating Hours | Read | Read | Read | |
| Timeframe End | Read | Read | Read | |
| Time Frame End Unit | Read | Read | Read | |
| Timeframe Start | Read | Read | Read | |
| Time Frame Start Unit | Read | Read | Read | |
| Time Slot | Maximum Appointments | Read | Read | Read |
| Skill Requirement | Skill Level | Read | Read | - |
| Service Resource Skill | End Date | Read | Read | - |
| Skill Level | Read | Read | - | |
| Service Territory Member | End Date | Read | Read | Read |
| Operating Hours | Read | Read | Read | |
| Role | Read | Read (For Multi-resource Scheduling) | Read (For Multi-resource Scheduling) | |
| Service Territory | Read, Edit | Read, Edit | Read | |
| Assigned Resource | Required Resource | Read | Read | - |
| Primary Resource (For Multi-resource Scheduling) | Read | Read | - | |
| Service Appointment | Additional Information | Read | Read | Read |
| Address | Read | Read | Read | |
| Anonymous Booking | Read | Read | Read | |
| Appointment Type | Read | Read | Read | |
| Comment | Read | Read | Read | |
| Contact | Read | Read | Read | |
| Description | Read | Read | Read* | |
| Read | Read | Read* | ||
| Phone | Read | Read | Read* | |
| Scheduled End | Read | Read | Read | |
| Scheduled Start | Read | Read | Read | |
| Service Territory | Read | Read | Read | |
| Status Category | Read | Read | Read* | |
| Subject | Read | Read | Read* | |
| Work Type | Read | Read | Read* | |
| Status Category | Read | Read | - | |
| Arrival Window Start | Read | Read | - | |
| Arrival Window End | Read | Read | - | |
| Shift (Only required when Shifts are used to determine available service resource) | Service Resource | Read | Read | Read |
| Service Territory | Read | Read | Read | |
| Work Type | Read | Read | Read | |
| Work Type Group | Read | Read | Read |
*You don't require these field permissions to schedule appointments. But if you revoke these permissions, it can lead to loss of information. You can edit service appointments only if these permissions are available.