Flow Action: Cancel Appointment

Use the Cancel Appointment action to cancel appointments and to capture cancellation reasons.

Required Editions

Available in: Lightning Experience.

Available in: Enterprise and Unlimited Editions

Note Users who run this action must have access to the service appointment record that they cancel. If you can't update a user's access, contact Salesforce Customer Support.

Input Value	Description	Data Type
Service Appointment Status	The status of the service appointment. Example: Canceled	String
Service Appointment ID	The ID of the service appointment. Example: 08pxx0000004GNwAAM	String
Cancellation Reason	The reason for canceling the appointment.	String
Create Service Appointment URL	The URL to include in the cancellation confirmation email. This URL launches the create guest appointment flow.	String
Confirmation Email Template Name	The developer name of the template for the cancellation confirmation email that you send to the customer that cancels the appointment.	String
Email Template for Authenticated Payment Refunds	The developer name of the template that sends authenticated users an email after a paid appointment is canceled.	String
Email Template for Guest Payment Refunds	The developer name of the template that sends guest users an email after a paid appointment is canceled.	String

Output Value	Description	Data Type
Error Message	Any error message that’s generated when saving the appointment.	String