To use Omni-Channel service resources with the Agent resource type in Salesforce
Scheduler, enable the Main Service Resource setting. When you enable the setting, we recommend
that you create only one service resource per user.
Required Editions
| Available in: Lightning Experience. |
| Available in: Enterprise and Unlimited Editions |
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Specify a service resource record for each user with a Salesforce Scheduler PSL license as
Main.
Salesforce Scheduler considers only the service resource records specified as Main for
scheduling appointments
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From Setup, in the Quick Find box, enter Salesforce Scheduler
Settings, and then select Salesforce Scheduler
Settings.
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Enable Main Service Resource.
