Territory managers and admins can share waitlists with greeters. If a greeter is assigned to multiple territories, they can manage waitlists for more than one service territory. Based on the reason of the customer’s visit, a greeter checks in a customer to a waitlist, which then notifies the appropriate service resources.
- Manage Waitlists and Drop-In Appointments in the Lobby Management Tab
Using Lobby Management, greeters can view and manage waitlists. - Check In Drop-In Customers
When a participant —customer— arrives at a business location, a greeter captures their information and then assigns the participant to a waitlist based on their reason for visit.